Customer Service
Certification
If you have jewelry or related items you think might be a work by Verdura, we offer an authentication and certification service. The fee for research is USD $500 and the fee for certification is USD $500. In order to make the formal authentication, we require the piece in hand, but please do not send the item until we have been in contact with you. To begin the process, please e-mail us at info@verdura.com and include the following information:
• Image
• Your name
• Company
• Address
• Telephone
• Dimensions
We will contact you promptly to coordinate shipping or delivery
Shipping and Returns
Upon order, you will be contacted by your dedicated sales associate with item availability, estimated delivery time and method. Your package will be shipped within 48 hours pending item availability.
Domestic Shipping
Express shipping is complimentary for all orders within the 50 United States. Please note that for the security of your purchase, Verdura is unable to ship to PO Boxes, APO/FPO addresses or hotels. For those customers in New York City, arrangements can be made to pick up your item in our flagship gallery.
International Shipping
We are able to ship to most locations internationally. Upon order, you will be contacted by your dedicated sales associate to arrange for delivery. We ship via multiple carriers depending on destination and delivery country. Duty and tax will be calculated by your dedicated sales associate. To discuss these options and any costs regarding international orders, please contact our customer support team at info@verdura.com or call toll-free 212.758.3388.
Domestic Returns
We want you to be happy with your purchase. Articles are accepted for refund, store credit or exchange if returned in salable condition within 30 days of purchase, accompanied by a sales receipt. Final Sale items are not eligible for return.
To arrange for free return shipping within the US, please contact your dedicated sales representative at 212.758.3388 or email us at info@verdura.com. Our hours are Monday through Friday 10am EST until 5pm EST.
Please note some exclusions may apply. Cash refunds are not available. International returns may require shipping charges.
Merchandise may be shipped from a US location or returned physically to our New York City salon.
International Returns
We are happy to arrange return international shipping, at customer cost, of items in salable condition within 30 days of purchase. Final Sale items are not available for return. Please contact our sales team at 212.758.3388 or email us at info@verdura.com for the costs and terms associated with international returns.
Gift Exchanges
Items received as gifts may be exchanged for store credit if returned in salable condition within 30 days of purchase. Please contact a sales representative at 212.758.3388 or email us at info@verdura.com.
Repairs and alterations
Accidentally chipped your cuff? Need a specific size? Our team of craftsmen can help with any issue. For any inquiries, please contact our sales support team by emailing info@verdura.com or by calling 212.758.3388.
Privacy Policy
View our privacy policy here
Terms and Conditions
View our terms and conditions policy here
